Contact us – Royal
Contact the royal-casino.es editorial team
For questions about anything published on Royal, email [email protected]. This inbox handles editorial queries — corrections, feedback on an article or guide, and requests for more detail on a specific topic we have covered. We aim to respond within 48 hours.
What this inbox cannot do is access or change anything on a player account. Deposits, withdrawals, bonus activations, and identity verification all run through the in-platform support channels below.
Questions about your account
For account-related matters — registration, deposits, withdrawals, bonus terms, identity verification, or technical issues on the platform — Live Chat is available around the clock. You can also reach support through the in-platform Message system.
Before reaching out, have a few details ready: the email address registered on your account, the approximate date and time the issue occurred, and any reference number or error message shown on screen. The more context you provide upfront, the sooner the first reply can get to the actual problem rather than asking for information you could have included.
Raising a complaint
If something has gone wrong and you want to raise a formal complaint, email [email protected] with "Complaint" in the subject line. Include any previous correspondence, reference numbers, and a clear summary of what happened. We review complaints on receipt and aim to respond within 48 hours with either a resolution or an explanation of next steps.
Responsible gambling support
If gambling is causing concern, free and confidential help is available around the clock. The National Gambling Helpline is 0808 8020 133, and you can visit GamCare or BeGambleAware.org for guidance and practical tools. GamStop offers free self-exclusion across licensed sites, and blocking software such as Gamban or BetBlocker can restrict access on shared devices. This site is for players aged 18 and over (18+).
Game Providers
