Privacy Policy – Royal
This privacy policy explains how royal-casino.es collects, uses and protects your personal information when you visit our site. Royal operates as an independent information portal about the WinsRoyal platform, and we take your privacy seriously. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The Short Version
We collect minimal data to run this site. Most visits are anonymous — we see technical information your browser sends (IP address, device type, pages viewed) through analytics tools. If you contact us by email, we store what you send and your address so we can reply. We never sell your data, and you can ask us to delete it at any time.
The sections below explain this in full, including your rights and how to exercise them.
Who Controls Your Data
The data controller for royal-casino.es is the editorial team operating this portal. You can reach us at [email protected] with questions about how we handle your information. This policy covers only what we collect through this site — it does not cover the operator's own casino platform, which has its own privacy terms.
Data You Hand Over vs Data We Observe
We collect two kinds of information: what you actively give us, and what we observe as you use the site.
Information you provide:
- Contact details (name, email address) when you reach out through our contact form or send us an email
- The content of your message
- Any other information you choose to include in correspondence
Information we observe:
- Technical data your browser sends automatically — IP address, browser type and version, operating system, screen resolution
- Pages you visit on our site, the date and time of each visit, time spent on pages
- The site you came from (referrer URL) and the site you go to when you leave
- Approximate location derived from your IP address (country and city level, never precise)
We collect this observed data through cookies and similar technologies. Our cookie policy explains what we set and how to control them.
Why We Collect This Data
We use contact information to respond to your enquiries and provide the support you asked for. We use technical and usage data to understand how the site is used, improve navigation, fix technical problems, and detect unusual activity that might indicate a security issue.
The lawful basis for processing your contact details is legitimate interests — we need your email address to answer your message. The lawful basis for processing technical data is also legitimate interests — running a website requires understanding who visits it and whether it works properly. Where we rely on legitimate interests, we balance our need against your privacy and provide an easy way to opt out.
Processors and Transfers
We share data with a small number of third parties who help us run the site. None of them can use your data for their own purposes.
| Category | Purpose | Data shared |
|---|---|---|
| Analytics providers | Measure traffic and usage patterns | Technical and usage data, anonymised where possible |
| Hosting provider | Store the site's files and serve pages | Technical data (server logs) |
| Advertising partners | Display relevant ads (where applicable) | Technical data, cookie identifiers |
Some of these providers operate outside the UK and the European Economic Area. Where data is transferred internationally, we ensure adequate protection through standard contractual clauses or other approved safeguards required by UK GDPR. We never sell your data — not to advertisers, brokers or anyone else.
Exercising Your Rights
UK GDPR gives you the following rights over your personal data:
- Access: ask us what data we hold about you and receive a copy
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of your data (subject to legal obligations)
- Restriction: ask us to stop processing your data while a dispute is resolved
- Portability: receive your data in a machine-readable format and transfer it elsewhere
- Objection: object to processing based on legitimate interests
- Withdraw consent: where we rely on consent, you can withdraw it at any time
To exercise any of these rights, email [email protected] with your request. We will respond within one month. You will need to confirm your identity before we disclose or change anything — this protects your data from unauthorised access.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. You can contact them at ico.org.uk or call their helpline on 0303 123 1113.
Retention
We keep your data only as long as necessary for the purpose we collected it. Contact form submissions and email correspondence are retained for up to two years to handle follow-up questions and maintain a record of our support. Technical and usage data collected through analytics is typically retained for 26 months, then automatically deleted.
If you ask us to delete your data, we will do so within 30 days unless we have a legal obligation to keep it longer (for example, to comply with financial record-keeping rules or defend a legal claim).
Under-18s
This site is intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, contact [email protected] and we will delete it promptly. Online gambling is restricted to those aged 18 and over in the UK — if you share a device with a minor, consider using parental control software such as Net Nanny or Qustodio to restrict access to gambling-related content.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in how we collect or process data, or to comply with new legal requirements. When we make significant changes, we will note the revision date at the top of this page. Continued use of the site after a change means you accept the updated terms.
This policy was last updated on 23 October 2026.
You must be 18 or over (18+) to use this site. If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.
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